Product · Customer Communications

Every customer text, from your number.

Automatic text and email notifications at every step of the job, plus two-way messaging with customers. Customers know when you're coming, and your techs never hand out their personal cell.

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Automatic texts, quote to final invoice

2-way

Messaging with customers

Personal numbers shared

2:475G

Drain & Done

(215) 555-0190

Tue 9:02 AM

Drain & Done: Your Drain Cleaning service is scheduled for Thu 6/18, 8–10 AM, at 22 Pine Street. Reply YES to confirm.

YES

Wed 8:00 AM

Drain & Done: Reminder – Your Drain Cleaning service is scheduled for tomorrow, 8–10 AM.

Thu 8:14 AM

Drain & Done: Marcus is on the way to 22 Pine Street for your Drain Cleaning service.

Great, side gate is open

Thu 12:30 PM

Drain & Done: Thanks for choosing us today! If we did a good job, we'd really appreciate a quick review: g.page/draindone

Quote · Schedule · Arrive · Get Paid

The right text at every step of the job.

Notifications fire off the job itself, so nobody in the office has to remember to send them. Every text includes opt-out, and contacts on your Do Not Text list are always skipped.

Quote

Automatic

Sent as an option when you send a quote. The customer views and approves from the link.

You Have a New Quote/Estimate from Drain & Done (Q-1000119). Click here to view or approve: shwego.com/q/…

Job Scheduled Confirmation

Configurable

Sent to the job contact when a job becomes Assigned. They reply YES to confirm.

Drain & Done: Your Drain Cleaning service is scheduled for Thu 6/18, 8–10 AM, at 22 Pine Street. Reply YES to confirm. Reply STOP to opt out.

Job Reminder

Configurable

Sent ahead of the scheduled start. Add as many reminders as you want — a day before, an hour before, or both.

Drain & Done: Reminder – Your Drain Cleaning service is scheduled for Thu 6/18, 8–10 AM, at 22 Pine Street. Reply STOP to opt out.

Tech On The Way

Configurable

The tech taps "On My Way" in the mobile app when they leave, and the customer gets a text.

Drain & Done: Marcus is on the way to 22 Pine Street for your Drain Cleaning service. Reply STOP to opt out.

Invoice

Automatic

Sent as an option with the invoice. The customer views and pays from the link.

You Have a New Invoice from Drain & Done (INV-7741). Click here to view or pay: shwego.com/i/…

Payment Receipt

Automatic

Sent to the billing contact on every partial payment and when the invoice is paid in full.

Thank you for your payment of $670.08! Your invoice from Drain & Done is paid in full! Click here to view final receipt: shwego.com/i/…

Thank You

Configurable

Sent after the job is marked complete — immediately, or hours or days later — with your review link.

Drain & Done: Thanks for choosing us today! If we did a good job, we'd really appreciate a quick review: g.page/draindone Reply STOP to opt out.

app.shwego.com / settings / text notifications

Job Scheduled ConfirmationOnEdit

Job ReminderOnEdit

Reminder Schedule

1 day, 1 hour before the job starts

Tech On The WayOnEdit

Thank YouOnEdit

Recipients

Job Contact

Send Timing

2 hours after completion

Your Rules

Set it once. Override it per job.

Turn each notification on or off, edit the message, and pick the timing. Your settings become the default for every new job, and you can still change them one job at a time.

Your words — edit each message with fields like the job type, date, arrival window, and tech's first name.

Multiple reminders — a day before, an hour before, or both.

Per-job control — override the default when scheduling or at Job Checkout.

Do Not Text respected — texts only go to mobile numbers that haven't opted out.

In-App Messages

Two-way texting with customers, from your business number.

Messages works like texting on your desktop. Customers reply to your company number, your team answers from Shwego, and techs never have to give out their own phone.

Messages

Marisol Alvarez2:41

Great, side gate is open

Dana Whitfield1:15

Can the crew come Friday instead?

Luis Ferro11:02

Gate code is 5521

Tom BeckerMon

Thanks, invoice paid

Marisol Alvarez

(215) 555-0162 · 22 Pine Street

Hi, is the tech still coming this morning? I have to leave by 11.

Yes! Marcus is finishing up nearby and will be there by 9:30.

Sent from Drain & Done · (215) 555-0190

Great, side gate is open

Text Message

One business number — every text comes from your company, not a tech's cell.

Real conversations — customers reply, and your team answers in the same thread.

Stays with the business — when a tech moves on, your customer conversations don't leave with them.

What It Changes

A professional experience, start to finish.

Customers hear from your company at every step, and nobody on your team has to remember to send it.

Outcome 01

Looks like a real company

Consistent, branded texts from one number instead of whatever each tech types.

Outcome 02

Customers ready at the door

Confirmations and reminders mean they remember the appointment and are prepared when you arrive.

Outcome 03

Personal phones stay personal

Techs text customers from your business number, not their own.

Outcome 04

More reviews, faster payment

Review links go out after every job, and invoice texts put the pay button in the customer's hand.

Ready When You Are

Keep every customer in the loop.

15-minute demo. We'll set up your notifications and send a test text to your own phone.

Book a Free Demo See Pricing

Live in 48 hours Pay per completed job No seat fees · ever